FAQ
Orders, Payment & Delivery
When will I receive my order?
Orders within the UAE are typically delivered in 2 business days. For deliveries to other GCC countries, please allow 3-4 business days
Can I change or cancel my order?
Once your order is placed, modifications like adding or removing items are not possible. To cancel your order, please reach out to our customer service team via email or use our WhatsApp: +971506172781
What shipping options and charges are available?
Next-Day Delivery: AED 15
UAE: 1 Business Day
Standard Delivery: AED 12 (for orders under AED 250)
UAE: 2-3 Business Days
GCC (Kuwait, Qatar, Bahrain, Oman): 3-4 Business Days
Expedited Delivery (KSA): AED 50 (for orders under AED 499)
KSA: 2-3 Business Days
What payment methods to you accept?
We accept Cash on Delivery, as well as the following payment methods: Debit Card, Credit Card, Apple Pay, and Tabby (Buy Now, Pay Later).
Issue with an order? Contact us here
If you need assistance, please reach out via WhatsApp using +971506172781 or email us at customercare@gant.ae Be sure to include your order number and a brief description of the issue so we can resolve it quickly. Our customer service hours are Monday to Friday, 9 AM to 5 PM.
Returns & Exchanges
How do I return or exchange an item?
To return an item, please click here. Please note that underwear and swimwear are not eligible for return. We currently do not offer exchanges.
What is your return policy?
We hope that you love your purchase. In case it's not exactly what you wished for, you can request a return within 14 days. Just follow the steps on this link.
How long will my refund take?
Your refund will be processed within one working day of receiving your return at our warehouse. Please allow an additional 2-5 days for your bank to credit your account.
Gant Gift Card
What is a GANT Gift Card?
A GANT Gift Card is a prepaid digital card loaded with a specific monetary value, which can be used for purchases on our website.
How will the GANT Gift Card be delivered?
Gift Cards are delivered electronically via email to the recipient.
How long is the Gift Card valid?
GANT Gift Cards are valid for one (1) year from the date of purchase.
How can I check my Gift Card balance?
To check your balance:
1. Log in to GANT.ae.
2. Click on My Account.
3. Select Credits from the drop-down menu to view your Gift Card statement.
How do I redeem my Gift Card on the GANT website?
Redeeming your Gift Card is simple:
1. Log in or create an account at www.gant.ae.
2. Navigate to My Account and select Card Number.
3. At checkout, enter your 16-digit Gift Card number and click Apply.
If you need further assistance, please contact our customer support team.
